COMPENSATION

$67,000 - $70,000

Full-time, Salary

BENEFITS

• Health insurance
• Paid time off including sick and vacation days
• Retirement benefits
• Life Insurance
• Employment discount program

COMPANY

The Pool Pros is a leading provider of professional pool maintenance and services. With a commitment to excellence and customer satisfaction, we specialize in maintaining safe, clean, and enjoyable commercial and residential pool environments. As we continue to grow, we are seeking a skilled and dedicated Service Manager to join our team!

SUMMARY

We are seeking an experienced and highly motivated Service Manager to oversee daily operations, manage a team of technicians, and ensure top-quality pool service for our customers. The Service Manager will be responsible for supervising pool maintenance and repair services, managing customer relationships, handling scheduling and logistics, and ensuring that all work is performed in compliance with safety regulations and company standards. This role requires full-time hours with flexible scheduling, strong leadership, excellent organizational skills, and a passion for delivering exceptional customer service.

ESSENTIAL DUTIES

• Team Leadership: Manage, train, and mentor a team of commercial pool service technicians to ensure quality performance and adherence to company standards.
• Scheduling and Coordination: Oversee and coordinate service schedules, assigning tasks and ensuring the timely completion of all work orders for commercial clients.
• Residential and Commercial Pool Maintenance: Perform and supervise routine maintenance of commercial pool equipment, including cleaning, water testing, and chemical balancing.
• Troubleshooting and Repair: Diagnose and resolve issues with pool equipment such as pumps, filters, heaters, and automation systems, ensuring optimal functionality.
• Client Management: Serve as the primary point of contact for commercial clients, addressing inquiries and providing solutions to maintain client satisfaction. This includes taking calls on evenings and weekends.
• Compliance and Safety Inspections: Ensure pool facilities meet local and state safety regulations, conducting routine inspections for compliance.
• Inventory and Supply Management: Manage inventory of chemicals, equipment, and supplies, placing orders as necessary to maintain efficient operations.
• Budgeting and Reporting: Monitor operational costs, manage budgets for supplies and maintenance, and prepare reports for senior management.
• Quality Control: Ensure that all services meet Premier Pool Management’s high standards of quality, safety, and reliability.
• Customer Satisfaction: Maintain a high level of customer satisfaction through customer reviews and surveys.
• Other Duties: Perform additional tasks as assigned by senior management.

QUALIFICATIONS

• High school diploma or equivalent; certification in pool maintenance or a related field is a plus.
• Proven experience in managing pool service operations, preferably in a commercial setting.
• In-depth knowledge of commercial pool equipment, water chemistry, and maintenance best practices.
• Strong leadership and team management skills, with a focus on mentoring and performance improvement.
• Ability to troubleshoot and repair commercial pool equipment efficiently.
• Strong customer service skills with the ability to manage commercial client relationships.
• Familiarity with local and state regulations governing commercial pool maintenance and safety.
• Ability to manage service schedules, oversee multiple accounts, and coordinate service teams effectively.
• Proficiency in inventory management, budgeting, and reporting.
• Detail-oriented with a strong commitment to safety and high-quality service delivery.
• Valid driver’s license with a clean driving record.
• A company truck will be provided.

COMPENSATION

$67,000 - $70,000

Full-time, salary

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.